Attentive Support, Perfect Solution
With ECHO, the world of packaging machines is at your fingertips
Strictly SOP Before Shipping
- Check color, material and relevant dimensions of each part
- Check all parts are fully equipped
- Assemble and check parallelism, surface alignment, center distance of each part
- Check full load test run operating normally and then mark, disassemble and clean, polish and disinfect
A Good Stock of Replacement Parts
- Servo Motors
- Touch Screens
- Cams
It's all about allowing us to respond to your needs in a fast, cost-effective manner.
Maintenance
We provide a variety of after-sales maintenance modes including remote assistance, on-site visit, etc. During the warranty period, we will provide repair or replacement services for the failure of the machine due to non-human factors. We will continue to assist you after the warranty period.
In addition, 2 free sets of wearing parts are included for replacement, and you'll also get:
We provide a comprehensive machine maintenance guide to help you know when to perform maintenance and the most effective way to care for your machine.
We're always ready to replace worn or non-functional parts for you.
To maximize your return on investment, you must perform regular preventive maintenance on your equipment.
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Warranty
Our packaging machines come with a 2-year warranty period. For wearing parts, we also provide sets of spare parts in the delivery. Additional wearing parts can be purchased separately.
Our professional after-sales team is always ready to provide technical support including video calls and on-site service. We respond quickly, and for remote service can even be provided immediately.
If you encounter any problems when using the equipment, we will be the first to respond. We can also send professional engineers to the customer's factory for debugging of complex problems.
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